![]() ![]() Renaming the ESRI folders is a factory reset of ArcGIS, and therefore all third-party tools, custom scripts, and custom toolbars currently installed must be reinstalled as a result. Consult a qualified computer systems professional, if necessary. It is recommended to back up your operating system and files, including the registry, before proceeding. The instructions below include making changes to essential parts of your operating system. Use the following steps only when the Add Basemap and Add Data from ArcGIS Online button are still grayed out, despite the connection being established. If the globe icon shows as disconnected, right-click the icon > Properties > Enable ArcGIS Connection. Note:Įnsure the connection with ArcGIS Online is established by hovering over the globe icon in the system tray. Rename the Esri folders from the Roaming folder and the Registry Editor window. If none of the causes are applicable, the issue is likely caused if a system file is corrupted or if the ArcGIS Online globe icon in the system tray is disconnected. Refer to the following Support Services Blog post, Troubleshooting issues adding ArcGIS Online basemaps to ArcMap to identify the cause of the issue. This issue can be caused by a number of reasons. In some instances, the Add Basemap window opens, but disappears before a basemap is added to the data frame. The Add Basemap, Add Data From ArcGIS Online, and Add Data From Portal for ArcGIS options are disabled in ArcMap. Problem: The options to add basemaps and data from ArcGIS Online and ArcGIS for Portal are disabled in ArcMap Description ![]()
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